Delivery and Return Information
Reminder of the General Terms and Conditions of Use:
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Article 7: Delivery
Delivery Time and Method
Products are delivered to the address indicated by the Customer when ordering, within the timeframes indicated on the product sheet or in the order confirmation. Delivery times are provided for informational purposes only and do not constitute a firm commitment by the Seller.
Delay or Non-Delivery
In the event of a significant delay, the Customer must inform the Seller so that an investigation can be conducted with the carrier. If the delay exceeds 21 days (excluding departures) from the scheduled date, the Customer may request cancellation of the order and obtain a refund of any amounts paid. Receipt of Products
Upon receipt, the Customer must check the condition of the package and products. Any anomalies (damage, missing product, damaged package) must be reported to the carrier and the Seller within 48 business hours.
Article 8: Right of Withdrawal
Duration
In accordance with Article L221-18 of the French Consumer Code, the Customer has 14 days from receipt of the product to exercise their right of withdrawal without having to provide a reason or pay any penalties.
Exercising the Right of Withdrawal
To exercise this right, the Customer must inform the Seller of their decision by unambiguous mail or email. The Seller may provide a standard withdrawal form.
Return of Products
The Customer must return the products in their original condition (undamaged packaging, accessories, instructions, etc.) to the address indicated by the Seller, at their own expense, unless otherwise provided by law. The Seller will reimburse the Customer within 14 days of receipt of the products or proof of shipment of said products.
Exceptions
The right of withdrawal does not apply to goods:
• Manufactured to the Customer's specifications or clearly personalized. Sails fall into this category.
• They are likely to deteriorate or expire quickly.
• They are unsealed by the Customer after delivery and cannot be returned for reasons of hygiene or health protection.
• And, more generally, in all cases provided for in Article L221-28 of the French Consumer Code.
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Reminder
In accordance with regulations, products travel at the recipient's risk. Despite everything, we take care to ensure proper and adequate packaging.
Shipping is to the address indicated when ordering.
Upon delivery, please notify the carrier of any concerns regarding damaged or damaged packages.
Do you have any questions about shipping? Contact us by email at contact@lavoilerie.com
